FAQS

Frequently Asked Questions

Here list some common questions we receive from our clients, please read that and know us more. If you haven't found an answer to achieve your request, please contact or leave us a detailed message via email.

Q1: What do you offer custom service?

We offer OEM, ODM, Production and Quality Control service. You could custom styles, fabric, size, label, hang tags and so on. If you think about custom something or idea for your brands, please feel free to contact us! 

Q2: Can you accept small orders?

Yes, We could accept. MOQ of is 100 pieces per size and per design in each style at least. Swaddle, bedding and bath towel we can discuss the MOQ.

Q3. Do you have some product in stock?

Sorry that we don't have any goods and product in stock. We are OEM and ODM manufacturer. We can not sell other brands and customer's product and design to you, we also don't sell your product and design to other brands and customer. That is our policy!

Q4: Can I order a samples?

Yes, welcome share your idea and mind. Be sure to provide a quality customer sample. Free sample only need courier fee.

Q5: How about the label and packaging?

Just send your brand's logo, goods will be followed as your special requirement if you want, such as label, polybag, box and so on. Also that must add your brand's logo.

Q6. Should I provide a size chart?

Well, considering the size of different people/countries, you can use your own size chart on your order so that it fits perfectly into your own market. But we also need checking and feedback if some where is wrong. if you don't have size chart, please advise your countriy or market, we can offer the size chart for your confirmation.

Q7: How do I know the bulk quality before shipping?

After you checking our process, then you can find there is much quality control in that. We also could send the procee PIC and video if necessary. Last, we have professional QC Inspector, they will follow AQL 2.5 inspection standard to examine all goods. Then will offer the inspection report for you before shipping if necessary. Of course you can let your QC company for inspection if you have that.

Q8: What is your company delivery time?

Fit sample, design swatch, lab dip and accessories time 3~5 days after confirmed tech pack, repeat and artwork. Bulk is 35~40 days after confirmed all.

Q9: How about shipping?

Shipping cost depends on the weight and CBM of your goods. If you have agent or forwarder, just let them contact us. If no, you can use our own forwarder to arrange the shipping, they also could quote the shipping cost for you to contrast. Normally we use express(FedEx, UPS, DHL, TNT), air port shipping and sea shipping.

Q10: How about after sale service?

In order to improve the customer service experience, we are in 7x24 hours to serve your after-sales problems.

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